SERVICE OVERVIEW

WHY CHOOSE US

POPULAR QUESTIONS

• What is a SMART Repair?

  SMART Repair (‘Small to Medium Area Repair Technique’) is an industry term used for minor car body repairs that are not undertaken in a traditional bodyshop setting.  There are some time-saving techniques that are used by SMART repairers to enable such repairs to be carried out at various locations. For example, using an aerosol primer which will dry much quicker than the primer used in a bodyshop.

• Can you just pull the dent out?

  Customers often ask if we can just pull dents out with a suction tool but unfortunately, we cannot. Paintless Dent Removal (‘PDR’) is a specialist area and we have various contacts in this field that can assist you.

• How long will the repair take?

  The length of time differs for every job and will depend on factors such as the weather and how quickly materials dry, the amount of filler work and reshaping is involved etc. Generally, to repair one panel it can take anything from 2 – 4 hours.

• Will the repairs last?

  Yes it will, unless of course that same area is hit again.

• Do you take the tyres off when you refurb the alloys?

  No the tyres are not removed.  We deflate them slightly and protect the tyres with a special covering to enable access to the alloy’s rims.

• Can you match the paint colour?

  Yes we can.  The vans are equipped with a colour scheme comprising of colours and tinters which are used to make up your vehicle’s colour.  The technician will put your colour code into his computer system which tells him what colours to mix and in what quantity to achieve the exact colour.

• Can I get my car cleaned after it has been repainted?

  Our advice is to leave having your car cleaned until the following day, especially if taking it to a car wash where they use powerful jet washers.

• Is the work guaranteed?

  Yes, all work is guaranteed.  If for any reason you are not happy with the repair we will always redo the work until you are completely satisfied.  It is very rare that an issue will arise with the repair once it is complete unless of course the area is damaged again, but we will always come back to fix any issue.